Enhance Customer Service and Loyalty
Retail companies with the most personal customer-service programs often achieve the highest market share. VSGi helps retailers provide an increased level of customer service with video collaboration, enabling retailers to continuously stay engaged with customers and exceed their expectations.
We provide platform agnostic solutions that enable real-time collaboration between stores, suppliers, warehouses, buyers, and sales teams. That ultimately leads to better customer service and supply management.
Supply Chain Management
Real-time collaboration solutions enable better forecasting, and timelier inventory checks and balances. They also help you to accurately track shipping status and orders, and to undertake appropriate procurement as a result.
Timely communication helps retailers increase employee productivity, improve store operations, and increase customer satisfaction.VSGi audio and video collaboration solutions, used within and among retail branch locations, can enhance a wealth of retail activities. Those include inventory checks, remote support, remote team meetings, last-minute specials, and new incentive programs. Your headquarters will also benefit through better, faster access to sales reports, employee information, and remote expertise.
Remote Customer Service
Retail operations can use our solutions for retail functions within and between stores. Those functions include price lookups, inventory control, product details, multi-language support, technical support, and providing answers to commonly asked questions.