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Business VoIP FAQs

Below are answers to the most popular questions our customers ask most frequently about VoIP. If you do not find your answer here, have further inquiries, or would like to suggest a new FAQ, please contact us.

1. What is VoIP?

The routing of voice conversations over the Internet or through any other Internet Protocol -based network. Companies providing VoIP service are commonly referred to as providers, and protocols which are used to carry voice signals over the IP network are commonly referred to as Voice over IP or VoIP protocols.

2. How does VoIP work?

Voice over Internet Protocol takes analog audio signals, like the kind you hear when you talk on the phone (using a traditional PSTN phone), and turns them into digital data that can be transmitted over the Internet.

3. How long has VoIP been around?

VoIP services have been around for 20 years.

4. Is VoIP considered “mainstream”?

A major development starting in 2004 has been the introduction of mass-market VoIP servicesover broadband Internet access services, in which subscribers make and receive calls as they would over the PSTN. Full phone service VoIP phone companies provide inbound and outbound calling with Direct Inbound Dialing. Many offer unlimited calling to the U.S., and some to Canada.

5. How good is the quality of VoIP calls?

Modern VoIP services, especially business VoIP services, now provide quality & reliability suitable for major corporations & organizations . Key in this quality is simply the amount of bandwidth to each office or IP phone. The majority of initial VoIP quality issues can be easily remedied with sufficient bandwidth to carry each IP phone’s call. Technology has improved the reliability and voice quality over time and will continue to improve VoIP performance as time goes on.

5. What does Business VoIP mean?

Business VoIP utilizes the same technology as residential (home) VoIP. The business VoIP offering VoiceWorks™, by VSGi includes a PBX (Private Branch Exchange) and offers many more advanced features like desk to desk calling, automated attendant, managing extensions, music on hold, find me – follow me, conference calling and much more. VoiceWorks™ also often includes an Internet connection configured to offer Quality of Service (QoS) , which allows prioritization of applications , such that your VoIP traffic always gets enough bandwidth to insure call quality is good.

6. What does Hosted mean?

VSGi’s hosted business VoIP service, or VoiceWorks, provides the service to your organization via an Internet connection, such that all you have to do is plug in your phones and you are ready to go. The VoIP PBX resides in a data center and provides VoIP service to your organization via your Internet connection. You use your Web browser to configure the service, establish your users & establish/ change features. You do not have to hassle with server set-up and maintenance , nor do you have to worry about having the right software version nor do you have to own the troubleshooting of any VoIP software.

7. Why Hosted Business VoIP from VSGi?

  • 18 years experience as a communications integrator means VSGi can utilize all our experience in configuring and supporting video-conferencing, audio conferencing & network services to provide a quality end-to-end VoIP service.
  • Experience staff of project managers, technical staff , sales specialists & support who know how to provide real service end-to-end.
  • Platinum reseller for Polycom, one of the premier IP phone suppliers.
  • Selected as Best Certified Service Partner of the year by Polycom. This award singles out the one Polycom CSP that has the highest customer satisfaction ratings as reported by an independent third party survey of end users.

8. Why choose VoiceWorks™ from VSGi over traditional voice service?


Most VoIP packages include traditional telephony features that most telecommunication companies normally charge extra for, or may be unavailable from your local telco, such as 3-way calling, call forwarding, automatic redial, caller ID and find me-follow me routing, to insure all your calls find you where you are (cell phone, etc)


Setting up VoIP users on a VoIP system is very straightforward – done via a simple web interface – which you as the organization administrator control. So, adding, changing, deleting users or changing their features is all done easily via the Web. No calls to “ the PBX guy” to have he / she do it for you. Also, none of the typical change charges to have such features changed. This approach lets you & your users set up the system to be exactly what you need to make everyone the most productive.


VoIP is location independent, only an Internet connection is needed to get a connection to a VoIP provider; for instance call center agents using VoIP phones can work from anywhere with a sufficiently fast and stable Internet connection.

Potential Savings

VoiceWorks™ can provide savings in several ways:

  • Now route your phone calls over the same Internet connection you use for data
  • Eliminate the costs of all premise-based PBX equipment, including: Acquisition, Tech Support and Annual Maintenance Fees
  • Make all your inter-office calls for free
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