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Videoconferencing and A/V Helpdesk Technician

VSGi has immediate openings for Videoconferencing and A/V Helpdesk Technicians in our McLean, VA office. This is a tremendous opportunity for a talented professional to advance your career in one of the fastest growing technology industries and to continue to develop and expand their skills by working with one of the most tenured technical teams in the industry. The position(s) will be based in McLean, VA and requires the ability to work eight (8) hour shifts between 8AM-8:30PM EST.

Duties and Responsibilities:

  • Provide 1st and 2nd level support to VSGi customers via phone, email, instant message and fax in support of videoconferencing and A/V equipment, infrastructure hardware/software, network and manage service contracts
  • Open, maintain and close trouble-tickets for all incoming customer requests
  • Facilitate the opening, trouble-shooting, and closure of ISDN and IP network trouble-tickets with 3rd party carriers in support of VSGi customer issues
  • Provide extensive trouble-shooting, installation, configuration, and test of videoconferencing, audiovisual equipment (videoconferencing, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, document cameras, streaming technologies, etc.) and collaboration technologies
  • Provide support of videoconferencing and A/V equipment with Crestron and AMX control systems
  • Provide video bridging and call launch support
  • Coordinate the RMA parts replacement and dispatch of service technicians in support of standard customer maintenance agreements
  • Demonstrate the highest level of professionalism and customer support
  • Provide internal network administration, infrastructure and IT support


  • 3-5 years of related experience in support and trouble-shooting of videoconferencing and A/V technologies and networks
  • BA or BS degree desired and/or equivalent work experience
  • Strong knowledge of Polycom, Tandberg, LifeSize and legacy videoconferencing systems required
  • Demonstrated experience trouble-shooting, installing and configuring Polycom, Tandberg, Radvision and Codian MCUs, gateways, gatekeepers, and infrastructure hardware and software
  • Knowledge and familiarity with the installation, configuration and trouble-shooting of Crestron and AMX control systems
  • Certified Video Engineer (CVE) preferred
  • Demonstrated knowledge of H.323, H.320 and SIP networks
  • VoIP experience a plus
  • Working knowledge of videoconferencing standards
  • VoIP and networking experience a plus
  • Strong customer service and organizational skills
  • Demonstrated ability to work independently and exercise good judgment
  • Strong project management skills, detailed oriented and ability to handle multiple tasks
  • Strong oral and written communication skills
  • Solid problem solving and consultative skills in a fast paced environment

Visual Systems Group, Inc. (VSGi) is a nationwide system integrator with an eighteen year track record of delivering unsurpassed solutions, service, and products providing end-to-end voice, video, collaboration and networks in the videoconferencing and communications industry.

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If you need reasonable accomodation to complete this application process please email

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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