Today’s financial services companies face tremendous challenges:
- Low interest rates – Reduced interest rates intended to help stabilize the US financial system have led to margins at an all-time low and increasing revenue pressures on financial services institutions
- Regulatory changes – The rising tide of regulation, intended to reduce risk and enhance customer protection, has saddled the industry with unavoidable compliance costs
- A stronger ‘sharing economy’ – Sometimes referred to as collaborative consumption, participants share access to products and services rather than owning the facilitation of unsecured personal lending between individuals
- New payment options – Innovative payment options like mobile wallets, apps for Bluetooth point-of-sales transactions and virtual currencies threaten to disrupt the financial services industry
- A more sophisticated, modern and evolved customer – The new face of the customer is digitally connected, highly informed and more demanding. They demand access to financial information anytime, anywhere, on any device – similar to their other digital and mobile experiences
Financial institutions capable of embedding collaboration into business workflows and harnessing the connected ecosystem in the face of these challenges will be a tremendous competitive advantage.
VSGi offers an array of customized solutions to enable financial services firms, banks, and brokerage firms immediate, seamless, and secure collaboration with customers, remote locations, and corporate offices. We partner with the industry’s leaders like Vidyo, Cisco, and Polycom to develop the right solution for your needs.
Video Enabled Applications
High-touch Customer Service with Embedded Video Communication
The financial sector is increasingly turning to video conferencing solutions to meet the demands of their high-value customers for accessibility. With solutions like VidyoWorks, secure, natural, interactive HD video meetings can be conducted over the internet and on 3G/4G/LTE mobile networks.
Face-to-Face Online Banking
Video enabled banking is here—and it can revolutionize the way you interact with your customers. We have the ability to bring the convenience of an ATM and the high level customer service of in-person tellers to any location you serve. By using remote resources to connect over video with your customers, you can reduce wait times and increase customer satisfaction.
Remote Branch Communications
VSGi can help you enhance branch communication and increase customer satisfaction. The Polycom visual collaboration experience is real-time, interactive and highly immersive. That helps financial companies be more efficient in their activities, more responsive to customer needs, and more profitable in the long run – even in times of economic instability.