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Maintenance and Support

Protect Your Collaboration Assets

Maintaining the health of your video conferencing systems and AV components is an important consideration when purchasing equipment for boardrooms, auditoriums, classrooms, and executive offices.

VSGi Service Agreements protect your video conferencing investment by reducing risk, increasing care, and minimizing downtime – ensuring that your video conferencing systems are operating at the highest level. Don’t put your organization’s video conferencing investment at risk by allowing your service to lapse. Our service agreements protect your investment by reducing risk, increasing care, and minimizing downtime -ensuring that your video conferencing systems are operating at the highest level. As equipment ages, service agreements become even more important – to improve the quality and increase the lifetime value of your video conferencing systems. The ROI of a service agreement is easy to see, and pays for itself in a very short period of time.

VSGi Service Agreements offer varying levels of customer and technical support for hardware. Choose the plan that best suits the needs of your organization.

  • Free Software Upgrades – Save an average of $5000 annually
  • Free Maintenance & Repairs – Save up to $4000 per service repair
  • Waived Re-Certification fees – Save up to $1100 per year
  • Free Nationwide On-Site Technical Service
  • Free Next Day Parts

Service Agreement Options – Which Plan is Best for Your Organization?

VSGi Advance Replacement Service (Basic Service Agreement)

The Advance Replacement Service Agreement includes 24/7/365 technical support, RMA support, next day parts replacement, software updates, standard manufacturer’s warranty support and 24/7/365 access to VSGi video conferencing test facilities (IP/ISDN). On-site technician support is available on a T&M basis.

VSGi 5 Star Service (Premium Service Agreement)

VSGi 5 Star Service includes everything from the “Advance Replacement Service” agreement, and adds Nationwide On-Site Technical Service.

VSGi Integrated Room Service (Premium Service Agreement)

VSGi Integrated Room Service Agreement covers and protects your video conferencing investment beyond video conferencing units. This service agreement includes A/V components in integrated conference rooms – control panels, audio and sound systems, microphones, etc. Check with your Service Account Manager for more information and complete program details.

If you are a current VSGi Customer and your service agreement is due to expire soon, or if you’re not sure when it expires, please contact renewals@vsgi.com for more information.

 

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