VSGi Recognized as a Polycom Certified Service Partner

McLEAN, Virginia – June 21, 2005 – Visual Systems Group, Inc. (VSGi), the full-service conferencing solutions provider offering best in class products and services for voice and video collaboration, has been awarded Certified Service Partner (CSP) status from Polycom®, Inc. The CSP certification program is a new program from Polycom that will be awarded only to Polycom partners that pass stringent service requirements and maintain the highest level of customer satisfaction.

VSGi has been respected for technical support expertise since its inception, providing its customers with in-house 24x7 help desk technical support, quick response times, and a nationwide field engineering, project management and training services team. In addition to their product and network offerings, VSGi offers a full suite of packaged and customized support services, including on-site maintenance, diagnostic service, on-call support, and remote managed services.

”Polycom knows that they provide best of breed product to customers, and they want to be sure that those customers also get best of breed support both before and after the sale,” said Donald K. Jones, Chief Executive Officer of VSGi. “The CSP designation recognizes the outstanding capabilities and daily performance of our technical support and nationwide field engineering team.”

“We are pleased that VSGi has earned CSP certification. They have fulfilled the rigorous program certification requirements in all areas of the CSP program including support infrastructure and personnel, product technical knowledge and their ongoing focus on customer satisfaction as measured through service performance metrics. VSGi has demonstrated expertise in virtually all aspects of Polycom technology,” said Joe Mills, Vice President, Polycom America Services. “We feel that their recognition as a Certified Service Partner demonstrates the importance VSGi places on providing consistent high quality service and support to customers.”

The Polycom CSP program requires that certified partners demonstrate expertise in virtually all aspects of Polycom technology and associated network environments. VSGi’s service expertise and commitment to outstanding customer satisfaction performance allowed VSGi to meet the specific certification program requirements, including the following:

• CSP level Polycom product technical training and testing
• Industry and network certifications
• End-user satisfaction metrics in excess of 90% satisfaction
• Post-sales technical support lab facility
• Call center capabilities
• Technical support delivery response times
• 24x7 technical support availability
• On-site service capability
• e-support and technical support knowledge base
• Compliance with technical support escalation policy
• Call management and problem tracking database

About Polycom, Inc.
Polycom, Inc. is the worldwide leader in unified collaborative communications (UCC) that maximize the efficiency and productivity of people and organizations by integrating the broadest array of video, voice, data and Web solutions to deliver the ultimate communications experience. Polycom’s high quality, standards-based conferencing and collaboration solutions are easy to deploy and manage, as well as intuitive to use. Supported by an open architecture, they integrate seamlessly with leading telephony and presence-based networks. With its market driving technologies, best-in-class products, alliance partnerships, and world-class service, Polycom is the smart choice for organizations seeking proven solutions and a competitive advantage in real-time communications and collaboration. For additional information call 1-800-POLYCOM (765-9266) or +1-408-526-9000, or visit the Polycom website at www.polycom.com.

About Visual Systems Group, Inc.
Founded in 1988, Visual Systems Group, Inc. (VSGi) is a global provider of products and services that include a broad portfolio of video, voice, data collaboration, and ISDN/IP network products and services. VSGi gives its customers a single point of contact for product integration, multipoint collaboration, and network solutions. With a nationwide technical team, VSGi offers on-site support and a 24x7 help desk for all of VSGi’s product, service, and network offerings. VSGi has direct sales relationships with several premier manufacturers and service providers in the video, collaboration, and network market.

For more information, visit the VSGi Web site at www.vsgi.com, email info@vsgi.com, or call 1.877.402.VSGi (1.877.402.8744).

Media Contact Information:
Michael Medina
VSGi
703.848.8208
mmedina@vsgi.com

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