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Polycom Names VSGi as the Certified Service Partner of the Year

Award recognizes VSGi as having the highest customer satisfaction, as determined by a third party

McLEAN, Virginia – April 26, 2007 – Visual Systems Group, Inc. (VSGi), the leader in visual communications integration and network solutions, is pleased to announce that it has been recognized as Polycom’s Certified Service Partner (CSP) of the Year for 2006. Polycom®, the world’s leading provider of unified collaborative communications solutions, made the announcement at their 2007 annual worldwide partner conference in Boston, MA. Only a select group of Polycom channel partners maintain CSP certification, which requires passing Polycom’s rigorous customer service standards and demonstrating expertise in all aspects of Polycom‘s technology through comprehensive technical training and testing programs. The CSP of the Year Award is given to the company that achieves the highest satisfaction ratings among all its customers.

“Of all of the awards our team receives, we are most proud of those that come as a result of our customers’ satisfaction,” said Donald K. Jones, Chief Executive Officer of VSGi. “The icing on the cake for us is that our team was able to maintain our consistently high customer satisfaction ratings during a year in which we grew over 50% in revenue and new customer acquisition.”

Polycom’s CSP program requires the highest quality VSGi is a Polycom Certified Service Partner (CSP)standards for channel partners that provide service and support to customers as they integrate voice, video, web and data solutions into core networks. The program recognizes Polycom’s channel partners who provide customers with a number of best-in-class support services, including a 24x7 help desk and field support by qualified technicians who have passed stringent training programs in Polycom solutions, video communications, and IP networking. The CSP program also requires partners to maintain a high level of ongoing customer satisfaction to retain the prestigious certification. With an industry-respected, nationwide 24x7x365 service and field support team, VSGi was Polycom’s first channel partner to be recognized as CSP-certified and has maintained that rating every year.


About VSGi
Visual Systems Group, Inc. (VSGi) is a nationally recognized premier integrator of video, voice, web, data collaboration, and communication solutions with over eighteen (18) years of experience. VSGi has helped over 3,500 unique clients implement successful visual communications strategies in over 10,000 locations by offering the most comprehensive equipment, network and services portfolio in the industry. VSGi’s extensive portfolio of managed services including, project design, implementation, proactive monitoring, ongoing maintenance and technical support services provides its customers a customizable solution to meet mission critical visual communications needs. VSGi’s cross-functional team of sales, engineering, project management and technical support personnel are the most tenured and trained in the industry. The company’s unmatched experience in visual communications can provide a fully integrated turnkey solution including design, configuration, project management and implementation, installation, testing, training and ongoing support.

For additional information, call 1-877-402-VSGi (1-877-402-8744) or +1-703-848-8200, or visit VSGi’s website at www.vsgi.com.

About Polycom
Polycom, Inc. is the world’s technology leader of high-quality, easy-to-use video, voice, data and web conferencing and collaboration solutions. The Polycom Office™ is our continued commitment to make distance communications as natural and interactive as being there by providing best-in-class conferencing solutions that are interoperable, integrated and intuitive to the user. The Polycom Office is based on industry standards and supported by an open architecture that promotes interoperability in multi-vendor environments and complements leading network infrastructure platforms. For additional information, call 1-800-POLYCOM (765-9266) or +1-408-526-9000, or visit the Polycom web site at www.polycom.com.

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Media Contact Information:
Michael Medina
Visual Systems Group, Inc. (VSGi)
703-848-8200 x8208
mmedina@vsgi.com

 

 
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