Customers Give VSGi A+ Grades on Service and Support

Survey Rates VSGi with 96% Overall Customer Satisfaction

MCLEAN, Virginia – April 29, 2008 – Visual Systems Group, Inc. (VSGi), a nationally recognized premier integrator of video, voice, web, data collaboration, and communications solutions, today announced that Boston Research Group, an independent full service market research firm, recently conducted a "Customer Satisfaction Survey" as part of VSGi's annual customer service survey requirement. VSGi achieved an overall customer satisfaction rating of 96% for service and support. The sampling was conducted with a group of over 500 unique VSGi customers' that received service during the last six (6) months.

"The only thing better than hearing that your customers are very pleased with the service your company provides is that they are not only pleased, but are eager to recommend VSGi to others as well,” said Donald K. Jones, Chief Executive Officer of VSGi. “VSGi has worked very hard to achieve such high ratings in customer satisfaction and I'm proud of our team of devoted VSGi sales & service engineers, project managers, help desk technicians and field technicians that continue to increase our customers' expectations year after year."

"VSGi has been a consistent 'high performer' over the past three (3) years and satisfaction is very high across all of the specific service and support areas." Boston Research Group's executive summary concluded.

On other key overall measures from the survey:

97% of VSGi's customers will continue to use VSGi for service and support
94% of VSGi's customers would recommend VSGi to a friend or colleague

VSGi also received a 90% - 100% customer satisfaction rating in each of the following detailed attributes:

Pre-installation information and support
Support during product installation
Professionalism and courtesy of phone support
Ability of phone support to address your situation
Timeliness of phone support to address your situation
Ability of reseller to correctly diagnose hardware problems
Ability of reseller phone support to diagnose software problems
Ability of on-site service engineer to coordinate with Polycom or other resources to diagnose and fix your situation
Professionalism and courtesy of on-site service and support engineers
Ability of on-site service and support engineers to address your situation
Timeliness of on-site service engineer to address your situation

VSGi received 100% customer satisfaction rating in the areas of professionalism and courtesy of "phone support and on site service engineers".

VSGi's overall customer satisfaction rating has increased each of the past 3 years; 2005 - 94%, 2007 - 95%, 2008 - 96%

Below are some specific comments from VSGi's customers:

"They have the finest service and support I have worked with and I have worked with a lot."
"They are great....highly educated, good reputation and timely."
"I am very pleased. When I call them I always get an answer to my problem and they always answer my calls."
"They take very good care of us."

About VSGi
Visual Systems Group, Inc. (VSGi) is a nationally recognized premier integrator of video, voice, web, data collaboration, and communications solutions. With over twenty (20) years of experience, VSGi has helped over 3,500+ unique clients implement successful communications strategies in over 10,000 locations by offering the most comprehensive equipment, network and services portfolio in the industry. VSGi’s extensive portfolio of managed services including, project design, implementation, proactive monitoring, ongoing maintenance and technical support services provides its customers a customizable solution to meet mission critical communications needs. VSGi’s cross-functional team of sales, engineering, project management and 24/7 technical support personnel are the most tenured and trained in the industry and recently achieved another excellent overall customer satisfaction rating of 96% for service and support, conducted by a third party research group. The company’s unmatched experience in communications solutions can provide a fully integrated turnkey solution including design, configuration, project management and implementation, installation, testing, training and ongoing support.

VSGi is also one of the very few providers worldwide to be a Polycom Certified Platinum Partner, Polycom Certified Service Partner (CSP) and Polycom Certified VoIP Reseller as well as a TANDBERG Certified Platinum Partner and TANDBERG Accredited Service Partner.

For additional information, call 1-877-402-VSGi (1-877-402-8744) or +1-703-848-8200, or visit VSGi’s website at http://www.vsgi.com

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Media Contact Information:

Michael Medina
Media Relations
Visual Systems Group, Inc. (VSGi)
mmedina@vsgi.com
+1 703.848.8200 x8208
http://www.vsgi.com